DoLaMi Support

Welcome to DoLaMi support. DoLaMi is a vocal practice app that helps you practice pitch, vocal range, daily routines, challenges, and targeted vocal exercises.

For support, contact us at xiaorong.1117@gmail.com.

Contact

Developer: Xu Xiaorong

Email: xiaorong.1117@gmail.com

When contacting support, please include:

Your device model and iOS version.
The DoLaMi app version.
A short description of the issue.
Screenshots or screen recordings, if helpful.

Common Questions

Why does DoLaMi need microphone access?

DoLaMi uses the microphone to detect pitch during vocal practice. Audio is processed on your device for real-time pitch detection. DoLaMi does not upload or store your raw microphone audio or recordings.

Pitch detection is not working. What should I check?

Please check:

Microphone permission is enabled in iOS Settings.
The room is reasonably quiet.
You are close enough to the microphone.
Wired headphones or low-latency headphones may improve the practice experience.
If another app is using the microphone, close it and reopen DoLaMi.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID. You can manage or cancel a subscription in:

iOS Settings > Apple ID > Subscriptions

How do I restore purchases?

Open DoLaMi and use the restore purchase option in the subscription or account area. Make sure you are signed in with the same Apple ID used for the original purchase.

I signed in with Apple or Google. What is it used for?

Sign-in helps keep your practice progress, trial status, and account data associated with your account. You may also use DoLaMi anonymously where supported.

How do I request account or data deletion?

Email us at xiaorong.1117@gmail.com with your request. We may ask for information needed to identify the relevant account and process the request.

Privacy

DoLaMi's Privacy Policy is available at:

Response Time

We aim to respond to support requests within 3-5 business days.

DoLaMi 支持

欢迎访问 DoLaMi 支持页面。DoLaMi 是一款声乐练习 App，帮助你进行音准、音域、每日练习、闯关和专项训练。

如需支持，请通过 xiaorong.1117@gmail.com 联系我们。

联系方式

开发者：徐小荣

邮箱：xiaorong.1117@gmail.com

联系支持时，建议提供：

你的设备型号和 iOS 版本。
DoLaMi App 版本。
问题的简短描述。
如有必要，可附上截图或录屏。

常见问题

为什么 DoLaMi 需要麦克风权限？

DoLaMi 使用麦克风在声乐练习中检测音高。音频只在你的设备本地用于实时音高检测。DoLaMi 不会上传或保存你的原始麦克风音频或录音。

音高检测不工作，我应该检查什么？

请检查：

是否已在 iOS 设置中开启麦克风权限。
当前环境是否相对安静。
你是否离麦克风足够近。
使用有线耳机或低延迟耳机可能会改善练习体验。
如果其他 App 正在使用麦克风，请关闭后重新打开 DoLaMi。

如何管理或取消订阅？

订阅通过你的 Apple ID 管理。你可以在以下位置管理或取消订阅：

iOS 设置 > Apple ID > 订阅

如何恢复购买？

打开 DoLaMi，在订阅或账户区域使用恢复购买功能。请确保你使用的是原购买时的同一个 Apple ID。

使用 Apple 或 Google 登录有什么作用？

登录可以帮助你将练习进度、试用状态和账户数据与你的账户关联。在支持的情况下，你也可以匿名使用 DoLaMi。

如何请求删除账户或数据？

请发送邮件至 xiaorong.1117@gmail.com 提出请求。我们可能会要求你提供必要信息，以识别相关账户并处理请求。

隐私

DoLaMi 隐私政策地址：

隐私政策 URL：https://petalite-form-0bb.notion.site/DoLaMi-Privacy-Policy-37b45dfdb507803cbb4ef65e0604454a

回复时间

我们会尽量在 3-5 个工作日内回复支持请求。